Terms and Conditions

Standard Information

All rates are subject to 5% vat.

Additional Driver Fee: AED 50.00/USD 13.62 (per day).

Payless Rent a Car must be informed of any additional drivers and a valid driver’s license to be

produced (refer to driver’s license requirements).



Minimum and Maximum age restrictions apply. If in doubt please contact our call centre.

Minimum age for renter is 21.

Maximum age 75.



A major credit card in the name of the primary driver must be produced along with original passport at

the time of the rental. A Credit card imprint with pre-authorization will be taken at the start of

rental to cover the rental charges and extras such as salik, rental extensions, traffic fines,

damages and fuel. All major cards are accepted: MasterCard, Visa, Diners and American Express.


Deposit amount

The customer should provide Payless with a valid major credit card /s/ with enough funds for

security deposit. Payless will authorize an amount of AED 3000.

Debit cards, prepaid cards and cash are not acceptable as a form of security deposit.


VLF Charges (Mandatory)


VLF will be charged on your booking minimum 5 AED upto maximum 60 AED. Please note that these charges are separate from your rental charges.


Cross Border: Muscat only

Booking must be sent on request and needs to be confirmed by us.

Vehicle must be returned to UAE.

Oman Entry/Exit points: DXB (Al Wajaja Hatta Border) –A  No Objection Letter in

Arabic  will be needed and the same will be provided by Payless.

Ras Al Khaimah, Fujairah, Al Ain and Sharjah Kalba borders - we do not  offer NOCs to  Oman  from  these exits.

*Travelling to Salalah in our cars is Not allowed.

Additional charges for all cross border rentals:

  1. Surcharge of 20 % on  the rack rate for each day the car is in Oman
  2. Oman Insurance-AED 263/ USD 72(valid for 7days) and AED 525/ USD 143.05 USD(valid for



One way drop off fees

  1. Abu Dhabi to other Emirates or vice versa: AED 189
  2. Dubai to Sharjah & Northern Emirates or vice versa: AED 105


Super Collision Damage Waiver

Collision Damage Waiver reduces your liability if the vehicle is damaged.  CDW is included in

most rates sold on Payless websites.

If the vehicle is damaged you will pay the cost of repair up to the excess amount.


Damage Excess

Groups AA/A/B/C/D/E: AED 3000.00

Theft Protection is included in CDW. This reduces your liability if the vehicle is stolen (subject to an excess).

SCDW (Super Collision Damage Waiver ) per day–To reduce the Damage Excess ZERO.

The  cost is given below;

Groups AA/A/B/C/D and E: AED 45.00

Tyres and Windscreen are not covered by SCDW.

The traffic laws in the UAE are that any damage caused must be covered by a police report;

otherwise an insurance claim cannot be made. If the customer does not obtain a report, SCDW is

invalid and customer is responsible for all costs. The person driving the vehicle when the

damages were caused must obtain the police report.

Punctures, tyre damage, wheel caps, aerials and windscreens are not covered by insurance,

even after paying SCDW unless the damage is caused as a result of an accident and the client

has obtained a valid police report. Off-road driving renders the insurance invalid even after paying SCDW.


Delivery & Collection

Delivery and collection services may be available on request to the renting station. Please contact

our call centre (800 2722). Delivery charge within city limits is AED 50.00/ USD 13.62.Collection

charge within city limits is AED 50.00/ USD 13.62. Outside city limits is AED 100/ USD 27.39


Drivers License Requirements

All named drivers must hold a valid driver’s license . The license is to be held for a minimum period of one year from the country of issue.

Drivers must have a current International license, which must be

presented with their own national license. National license alone is accepted for the following countries: Britain, USA, France, Japan, Belgium, Holland, Switzerland, Denmark, Germany, Italy,

Sweden, Greece, Austria, Ireland, Spain, Norway, Turkey, Canada, Poland, Korea, Finland,

South Africa, Australia, New Zealand, Luxembourg, Slovakia, Lithuania, Serbia, Singapore, China

and Romania. However, we recommend that drivers obtain an international license as this may

not apply to other Emirates within the UAE. An International license is not accepted on its own.

Visitors from the Republic of Korea, Japan, Turkey and Greece are requested to have a

translation of their license approved by the Council or Embassy.

A  GCC National license is acceptable if they are holding GCC passport . AGCC countries are

as follows: Oman, Saudi Arabia, Qatar, Bahrain, Kuwait & UAE. Expatriates holding AGCC

licenses are accepted provided they hold a residence visa for the country that has issued the

license. AGCC license holders do not require an international license.

Expatriates living in the UAE on a residence visa require a UAE driver’s license. The UAE license

must be held for a minimum of one year. If the UAE license is held for less than one year, a

national license from the country of issue must be presented with the UAE license.



Cars will have a full tank of fuel at start of rental. Refuelling charges apply if the vehicle is not

returned with a full tank of fuel.



Passport Information: Customers are required to produce their passports as a form of identification.


Toll Charges

Toll charges  (Salik) are applicable in Dubai. The cost is AED 5.00 per crossing.

Toll  fees are calculated on return of the vehicle.

Traffic Offences / Parking Fines:* 10% or AED 52.50 whichever is higher will be charged as administration fee

per offence + and the actual fine cost  will be charged to clients.

Late posted traffic fines & salik: In case of receiving late posted traffic fines & Salik, they will be

charged to the customer after sending a notification e-mail. Upon request the details of the fine / salik will be provided.

Thank you for choosing Payless.